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Glassdoor, the roles web site acquired by Recruit Holdings for $1.2 billion in 2018, permits staff to depart nameless, trustworthy opinions about their employers — and had a historical past of defending its customers towards authorized pressures from firms.
However a brand new report discovered that Glassdoor has been including actual names to consumer profiles with out consent, per Ars Technica.
The saga started when Monica, a Midwest-based software program skilled who didn’t disclose her final title, wrote a March 12 weblog submit saying they joined Glassdoor 10 years in the past and have contributed opinions. However earlier this month, after emailing help to request assist eradicating data from their account, their actual title was added to their profile.
Monica claims the help workforce took their actual title from the e-mail request.
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“Glassdoor now requires your actual title and can add it to older accounts with out your consent in the event that they be taught it, and your solely possibility is to delete your account,” the submit stated.
The submit has since prompted backlash towards Glassdoor as customers fear about giving personally identifiable data to the corporate — and probably getting fired for giving opinions about their present employers.
Legacy customers like Monica did not must enter their actual names when accessing Glassdoor initially — solely an electronic mail tackle. The adjustments started when the corporate began integrating social options from Fishbowl, an app for workplace-related dialog, which can also be owned by its mother or father firm, in July.
Glassdoor’s phrases of use, revised final month, state that parts of a consumer’s profile, together with their names and profile footage, “could also be seen to different customers and the general public.” In sure circumstances, customers can share their profiles with third events, however Glassdoor reassures them that their profiles “won’t publicly embody or hyperlink” to the content material they submit “semi-/anonymously.”
Glassdoor’s privateness coverage states the corporate might accumulate profile data, together with names, resumes, ages, footage, cellphone numbers, linked social media, and extra from its customers.
After the combination started, Glassdoor began requiring customers to reveal their full names, job titles, and employers. A number of legacy customers who hadn’t shared their full names with Glassdoor discovered once they logged on that their names had been added to their profiles with out them figuring out, in accordance with Wired.
“You possibly can’t each be verified and nameless,” Albert Fox Cahn, founder and govt director of the Surveillance Expertise Oversight Challenge, a pro-privacy group, informed Wired. “You possibly can’t each be a social community and a confidential reporting house. You are able to do a type of properly, or you are able to do each of them badly.”
Glassdoor didn’t instantly reply to Entrepreneur’s request for remark.
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