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In the present day I wish to have a chat about cancellation insurance policies and procedures. It is a scorching matter for solo and small enterprise service suppliers as a result of we’re too usually taught that the client is all the time proper, and this causes an enormous revenue loss for our companies. So on this episode, I clarify how one can incorporate a cancellation coverage into your spa enterprise and when it is smart to bend the principles. I additionally share suggestions for avoiding revenue losses as a consequence of appointment cancellations.
Pay attention in to discover ways to talk your cancellation coverage to your purchasers and the way a lot you need to cost for canceled appointments.
“I boldly comply with the precise system that I’m sharing with you in the present day and my purchasers respect my enterprise as a result of I clearly talk with them.” – Lori Crete
Present Notes:
- Tips on how to arrange a cancellation coverage
- Must you cost all the price for a missed appointment
- Tips on how to keep away from revenue loss as a consequence of cancellations
- Why are cancellation insurance policies and procedures essential
“We’ve got to be sensible and now we have to accomplice with our purchasers.” – Lori Crete
Lori’s 4 Tricks to Create Magnificence Biz Success:
- Insurance policies and procedures in place
- You must HONOR the insurance policies and procedures
- You must talk them to purchasers PRIOR to the issue so the purchasers perceive how your small business operates
- You must bend the principles once in a while
“The proper purchasers will honor your small business.” – Lori Crete
Hyperlinks Talked about:
Spa Star Instagram | Magnificence Biz Instagram | Magnificence & Success Fb group | The Magnificence Biz Membership
“If in case you have insurance policies in place, your purchasers are far more prone to respect your small business.” – Lori Crete
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